The current situation
Universal access to water and water services is one of the 17 sustainable development goals defined by the UN for Agenda 2030. Over 5 million, or 8.5% of the population, are Italians in absolute poverty and there has been an increase in the population at risk of poverty or social exclusion, equal to 17% of the population in Lombardy.
In a context such as this, arrears is a widespread problem that affects 9% of families in Italy and 2.6% of CAP users.
Serve an ever-increasing percentage of vulnerable families and collective users such as schools, the public administration or hospitals with tailor-made solutions to reach 80% of users by 2033.
COLLECTIVE AND VULNERABLE USERS WITH TAILOR-MADE SOLUTIONS
How to reach the target
- Development of tailor-made solutions for the most vulnerable users and collective structures.
- Installation of smart meters and tailored consulting services.
- Introduction of new forms of insurance against leaks.
€ 19 million
ALLOCATED BY CAP, IN THE FIVE-YEAR PERIOD 2018-2022 PERIOD, TO REDUCE THE HOURS OF INTERRUPTION OF SUPPLY, GUARANTEEING THE MAINTENANCE OF SPECIFIC STANDARD
- actions to improve the continuity of the operation and energy efficiency of the plants that collect and extract drinking water;
- actions to upgrade and construct new drinking water distribution networks interfering with other road or rail infrastructures etc., otherwise "sectioning" the SACs (central acquisition systems);
- actions to maintain/improve the functioning of drinking water reservoirs, whose obsolescence can affect the continuity of supply.
Goals achieved in 2018
- 95% of customers expressed a positive opinion in the annual Customer Satisfaction survey.
- An water bonus of 15 euro per person, in addition to the social bonus provided by ARERA.
- 13,877 bills placed on instalment plans, for a total of € 12 million.
- Claims by 15% of users covered by insurance for hidden losses.
- First contract in Braille for visually impaired users.