The current situation

Universal access to water and water services is one of the 17 sustainable development goals defined by the UN for Agenda 2030. Over 5 million, or 8.5% of the population, are Italians in absolute poverty and there has been an increase in the population at risk of poverty or social exclusion, equal to 17% of the population in Lombardy.

In a context such as this, arrears is a widespread problem that affects 9% of families in Italy and 2.6% of CAP users.

Our ambition

Serve an ever-increasing percentage of vulnerable families and collective users such as schools, the public administration or hospitals with tailor-made solutions to reach 80% of users by 2033.

 

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COLLECTIVE AND VULNERABLE USERS WITH TAILOR-MADE SOLUTIONS

(CAP survey)




How to reach the target

  • Development of tailor-made solutions for the most vulnerable users and collective structures.
  • Installation of smart meters and tailored consulting services.
  • Introduction of new forms of insurance against leaks.

Watch the interview with Alessandro Russo, President of the CAP Group

Our contribution

€ 19 million

ALLOCATED BY CAP, IN THE FIVE-YEAR PERIOD 2018-2022 PERIOD, TO REDUCE THE HOURS OF INTERRUPTION OF SUPPLY, GUARANTEEING THE MAINTENANCE OF SPECIFIC STANDARD




How

  • actions to improve the continuity of the operation and energy efficiency of the plants that collect and extract drinking water;
  • actions to upgrade and construct new drinking water distribution networks interfering with other road or rail infrastructures etc., otherwise "sectioning" the SACs (central acquisition systems);
  • actions to maintain/improve the functioning of drinking water reservoirs, whose obsolescence can affect the continuity of supply.

Goals achieved in 2018

  • 95% of customers expressed a positive opinion in the annual Customer Satisfaction survey.
  • An water bonus of 15 euro per person, in addition to the social bonus provided by ARERA.
  • 13,877 bills placed on instalment plans, for a total of € 12 million.
  • Claims by 15% of users covered by insurance for hidden losses.
  • First contract in Braille for visually impaired users.